CONTACT US

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Tel: 4075040383

heartmjewels@gmail.com

We are a US based company.

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FAQ

Thank you for visiting our website,  below are some of important details.  Please be aware all jewelry is stainless steel high quality.  Except where listing will specify that the piece is a fashion piece., at that point the metal will consist of other alloys. All of the jewelry is water tested and it will not tarnish or change color. There are certain exceptions to this rule as individual chemical body may react with the alloys. 

01

Shipping Timeframe

We process orders within 3 to 5 business days after receipt of order, this means that it takes 3 to 5 days to get your order ready to ship. After the item is shipped, it may take between 7 to 10 days for the order to arrive at your home.  You will receive your tracking number as soon as the order is shipped.

 

This tracking number from the USPS will allow you to track your own order.  You will need to track your own order as we DO NOT track your order once it has been shipped and in the hands of the USPS. 

02

Payment and Shipping

We accept payments through Paypal secure services and Afterpay.  Afterpay is a convenient no credit check payment method that allows you to make installments on your purchases yet receive the items right away.   All products are in stock unless noted in listing upon checkout.

 

03

Returns & refunds

Due to the nature of Covid-19 we will not accept ANY returns and do not refund monies for orders one placed and or shipped

 

We understand things can happen and we will consider exchanges in some circumstances. Be mindful of knowing your size on all items so that you will order the right size. Please understand that we can NOT accept any returns or exchanges on any items. We will issue a store credit.